Due to our commitment to sustainable production cycles, inventory may be limited compared to conventional footwear brands. If an ordered item becomes unavailable during our extended 4-7 business day processing period, we'll notify you with these earth-conscious options: (1) Priority access to our next ethically produced batch (typically within 3 weeks), (2) A full refund processed through our carbon-neutral payment system, or (3) A store credit plus 10% bonus for future sustainable purchases. We'll always recommend similar styles from our core collection that share the same comfort and eco-certifications.
All prices reflect the true cost of sustainable materials and ethical manufacturing. While we maintain stable pricing for our core collection, limited-edition eco lines may have slight variations due to organic material availability. Should rare pricing discrepancies occur (e.g., a $120 plant-based sneaker listed as $12), we'll cancel the order with a personalized explanation of our cost structure and offer a 15% discount on your next purchase as appreciation for supporting sustainable business practices.
To minimize environmental impact, we consolidate shipments and use slower carbon-conscious logistics. All orders require 5-7 business days for processing (10-14 days during seasonal transitions when we implement our material recycling programs). You'll receive a shipping confirmation with a tracking number and information about the carbon offset applied to your delivery.
We exclusively partner with green-certified carriers who share our sustainability values. Standard shipping takes 10-15 business days domestically and 15-25 days internationally as we prioritize ground transport and consolidated ocean freight over air shipping. All packages use 100% recycled/compostable materials, and your shipping fee includes a 2% contribution to reforestation projects. International customers receive detailed customs documentation highlighting our eco-friendly materials to potentially qualify for green product tariffs.
We offer an extended 21-day return window from delivery date to accommodate slower shipping times and encourage thoughtful purchasing decisions. To maintain our sustainability mission: (1) All returns must be in original condition with our compostable packaging (2) We charge a $5 restocking fee that funds our shoe recycling program (3) Exchanges are prioritized over refunds to reduce waste. For hygienic reasons, certain eco-friendly insoles may be non-returnable - these exceptions are clearly marked at purchase. Refunds take 10-14 business days to process through our green banking partners.
For any inquiries regarding our sustainable products or policies, please email [email protected]. Our eco-conscious customer service team typically responds within 2 business days, slightly longer during our quarterly environmental audit periods when we reduce office energy usage. We document all customer feedback to improve our sustainability initiatives and may share anonymized suggestions in our annual impact report.
